Understanding Your Statement
We want to thank you for your continued patience during the recent system challenges we experienced. As you review your July statement, you may notice that something doesn’t quite look right and we want to explain why, and how we’re here to help.
What Happened
Between late June and July 10, Texan Sky Credit Union experienced a serious technical failure that resulted in the loss of transaction detail data for that period. While your balance is accurate, many of the individual transaction details that make up that balance are missing from your online history.
Where activity did occur, your account processed those transactions, but the details (where and when) are not visible due to the data loss.
We are doing everything we can to restore and verify all affected records. If you're feeling like something is off and want to dig in further, here are some ideas and additional avenues that may help you track your spending or better understand account activity during this time.
A few tools that may be helpful:
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eStatements: Available through Online Banking under the “Statements” tab, or via your email. Reviewing 3–6 months of statements can help identify recurring charges or deposits, even if they don’t appear in the transaction feed.
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Email Confirmations: Search your inbox for receipts or payment confirmations from common merchants or service providers.
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Mobile Apps: Apps like Walmart, Amazon, PayPal, Venmo, and fuel apps often store order or payment history.
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Autopay/Bill Pay History: Check for subscriptions, utilities, loans, or other recurring payments that may have processed.
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Receipts or Pay Stubs: Any paper or digital proof of purchases or deposits during that time can help clarify your records.
If Something Still Looks Off
If something still doesn’t seem right. whether it’s a missing transaction or something that posted later than expected, we encourage you to submit the below Discrepancy Review Form so our team can investigate. In some cases, our team can review internal posting dates or hidden data fields to verify what happened behind the scenes. The more detail you provide, the better we can assist.
Please include:
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The date, amount, and merchant or source of the transaction
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The account it was supposed to affect (checking, savings, loan, etc.)
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Any supporting information (eStatements, screenshots, receipts, confirmation emails, etc.)
If the discrepancy is related to a direct deposit or paycheck, please attach a copy of the pay stub, the amount expected, and the account number it was meant to be deposited into.
Frequently Asked Questions
We’ve reviewed internal records to confirm which transactions had not yet cleared. Even if the history isn’t visible in your online banking, we only posted charges that were still outstanding. If anything doesn’t look right, please let us know.
Almost all impacted transactions from July 1–11 have now been posted. We don’t expect more to process, but if anything additional is identified, we’ll communicate clearly in advance.
Yes. Your current balance reflects all completed transactions, including any that were recently posted.
Each case was handled based on what we knew at the time. Some transactions were reversed if they were posted incorrectly or more than once. Others were confirmed and left in place. We know it was confusing, and we appreciate your patience.
No, unless they were reversed in error. If anything seems off, please submit a discrepancy form so we will investigate it fully.
We’re keeping them visible for transparency. These entries help show what happened during the correction period.
While balances were corrected quickly, the missing transactions took longer to identify and post. We understand this created confusion and are working to improve how and when we communicate during unexpected situations.
Yes. Your funds remain federally insured and secure. We’re taking accountability for what happened and making changes to earn back your trust through better systems and better communication.
We’re doing everything we can to prevent that. We've strengthened our data backup systems, added new safety checks, and are updating protocols to reduce the risk of a repeat issue.
Please fill out a Discrepancy Review Form (available in-branch or online). Every submission is being reviewed individually. We will reach out if we need more info.
We’re working through each form in the order received. Most will be reviewed within 7–10 business days. More complex issues may take a little longer, but we’ll keep you updated.
Unfortunately, at this time, those transaction details have not been recoverable. We understand how frustrating this is and sincerely apologize. If you're trying to recall specific purchases or deposits, we recommend checking any receipts, emails, or related apps that might provide additional context.
You can also access your past statements through Online Banking under the “Statements” tab or via your email if you’re enrolled in eStatements. Reviewing the last 3–6 months may help identify recurring charges or deposits. While your online history may be limited, April, May, and June statements are available upon request, just contact us and we’ll be happy to provide them.
Yes, final run for July 6-7 will happen on July 30th. This should be the final round of transaction updates from the July 1–11 window. If anything changes, we’ll communicate with you clearly.